Customer Services Officer x 8
Media, Pr & Communication, Graphic Design Jobs
- Aviation Ground Services
- Expires 20 Oct 2023
- Victoria Falls
- Full Time
Job Description
Position: Customer Services Officer
Location: Victoria Falls x 3, Bulawayo x3, Hwange x1, Kariba x1
Reports to: Station/Duty Manager
Job Description:
Deliver a focused, high quality customer service by animating, leading and supervising the customer service agents, GSEO and Aircraft Handlers. Ensure the passenger and ramp services product is compliant to regulatory requirements, company policies and customer airline
procedures. Ensure compliance to customer airline’s safety, security & regulatory procedures.
Duties and Responsibilities
Job Related
Qualifications and Experience
Qualifications, Knowledge, Skills and Experience
a) Degree in Marketing, Tourism & Hospitality or equivalent
b) 3 years’ experience in the Aviation industry is a must
c) Strong ability to multi-task, priorities and meet deadlines
d) Ensuring customer airlines on time performance and baggage requirements
e) Strong analytical skills
f) Excellent communication and interpersonal skills
g) Ability to adapt to changing priorities and situations
h) Able to work well in a fast-paced team environment
i) Ability to manage and develop staff
j) Revenue and cost sensitive
k) Sound knowledge of Manual handling procedures
l) Proficient in report writing, in plain and clear English
How to Apply
All applications will be treated in strictest confidence. Applicants should submit a copy of
applications indicating the position being applied for and the location, their curriculum vitae,
giving full personal particulars including full name and experience, The curriculum vitae
should also include names, contact details and addresses of three referees to, only applicants
meeting the requisite competencies and skills will be contacted.
The Human Resources Manager
Email: HR@avi-ground.com
The closing date for receipt of applications is 20 October 2023.
