Customer Services Officer
Media, Pr & Communication, Graphic Design Jobs
- NMB Bank Limited
- Expires 08 Sep 2023
- Victoria Falls
- Full Time
Job Description
Are you a motivated and results-oriented individual looking for a career in banking?
NMB Bank is hiring for a variety of positions, details down below.
Customer Services Officer
(Victoria Falls)
Duties and Responsibilities
• Upsell and cross sell other bank products and services to new and existing clients to enhance their banking experience.
• Maintain a comprehensive database of current and prospective clients to facilitate client engagements and continuous product sales.
• Provide exceptional service encounters to ensure customer retention and satisfaction.
• Assist clients with account opening and self on-boarding platforms to ensure completeness of records.
• Attend to all client static data maintenance requests.
• Adhere to bank policy and regulation regarding complaints handling and customer confidentiality.
• Produce comprehensive reports to inform management of operational developments.
• Analyse borrowing requests submitted from clients on an ongoing basis ensuring they are within the Credit Policy.
Qualifications and Experience
Competence Profile
• First degree in Administration, Sales &
Marketing or Banking
• IOBZ
• COP short and long term
• Minimum of 3 years' experience
• Computer literacy is a must
• Results driven
• Customer Relationship Management
• Good Interpersonal and problem solving skills
• Team player
• Culture Championing
• Strong research skills
• Report writing excellency
• Technical cash handling skill
How to Apply
Suitable candidates are invited to submit their applications to recruitment@nmbz.co.zw by 08 September 2023
