Customer Services Officer
Admin & Office Jobs
- Natfort Investments
- Expires 25 Mar 2023
- Bulawayo
- Full Time
Job Description
A renewable energy company seeks the services of a Customer Services Officer to join the team. The customer services officer will be responsible for day to day interaction with walk -in customers .This position is suitable for a mature, responsible ,seasoned customer service agent who can professionally serve customers across the social strata and pays attention to detail.
Female candidates are encouraged to apply
Duties and Responsibilities
• Attending to walk-in customers and answering phone calls from customers
• Attend to all customer queries and ensure resolution within the standard turnaround time
• Verify customer payments and issue customer tokens within the specified turnaround times
• Review the Customer Credit Applications in the Customer Relationship System in accordance with the Credit Policy and procedures
• Sell the company’s products to new customers.
• Create a client database and monitor products performance.
• Up-sell and cross-sell the company’s products to existing customers
• Produce relevant reports to provide input on customer satisfaction levels
Qualifications and Experience
• 5 Ordinary Levels Passes with grade C or better including Mathematics and English
• Customer Service certification
• Proven work experience in a high traffic service environment will be an added advantage
• Good communication and interpersonal skills
How to Apply
To Apply Send copies of CVs, to hr@natfortenergy.com not later than the 25th of March 2023.
