Customer Service Officer (Retail banking)
Banking Jobs
- African Century Limited
- Expires 09 Jun 2023
- Bulawayo
- Internship
Job Description
To ensure the delivery of quality service to customers.to project a professional and warm image and contribute towards continuous improvement in customer service quality. Input client and loan information into the system accurately and efficiently. Open new client files. Facilitate the opening of new accounts and the administration of loan accounts. Check and prepare loan files for the credit committee in a timely manner. Attend to client’s enquiries, gives information on bank products, account opening and documentations. Receptionist functions.
Duties and Responsibilities
• Customer Enquiries, Customer Service and Initial Creation of Customers and Loans in the System
• Receive and respond to customer service inquiries on account balances, transaction details, statements, fees and charges.
• Input customer data efficiently into the system in order to create customers after the credit committee’s approval and for disbursements.
• Refer customers to appropriate banking services and representatives.
• Open hard copy files for all new clients. Ensure all files are complying to the minimum Know Your Customer (KYC) and Ant Money Laundering Policies for ACL
• Opening of customer accounts and ensure clients receive their account numbers.
• Register of all accounts opening for the branch
• Filling of account opening packages and other documents
• Prepare all signature/mandate cards and account opening forms to facilitate opening process for all new clients.
• Ensure all documentation and requirements are complete prior to disbursements.
• Prepare Loan Offer Letters and Surety Letter (if necessary) for clients and guarantors.
• Call client after the approval of loan
• Receive approved clients and guarantors in branch.
• Organize and distribute all operational reports to all Personal Bankers or Loan officers and Branch manager.
• Preparation of Loan Files for Credit Committee.
Qualifications and Experience
• A minimum of Diploma or Higher National Diploma or Bsc in Business, Banking, Finance, Accounting, Economics, and/or related fields with numerate coursework.
• At Least Two Years of banking experience in Customer Relationship Management, Customer Service is an added advantage.
• Strong computer literacy, particularly spreadsheet work in Excel.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Able to work as part of a team.
• Honest and Integrity.
• Good team player.
• Good analytical and problem-solving skills.
• Very quick learner.
• Keen attention to details.
• Documentation skills.
How to Apply
Curriculum Vitae with traceable references should be sent to careers@africancentury.co.zw by of 9th of June 2023. Please not that shortlisting will be done as applications are being received.
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