Customer Service Agent -Courier Services : Beyond Boarders Logistics

Job Summary

The incumbent will be responsible for assisting clients in all phases of consignment preparation. Processing consignments via email, telephone and online booking portal.

Duties and Responsibilities

Proactively monitor and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported and that the customers is kept informed of relevant deviations.
Provide customers with accurate quotations.
Expediting any order as necessary, trace orders as required and notify customers of any activity concerning parcels.
Track consignments and ensure all orders are duly delivered to customers within a stipulated operation turnaround time.
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, invoicing, shipments.
Advertise and negotiate special rates and packages to achieve and exceed order budgets.
Establish an effective sales call cycle for key customers.
Identify opportunities and develop potential customers.

Qualifications and Experience

Possession of a Diploma or HND/ Degree in Logistics/ Transport / Fleet Management,Marketing
Experience in the Logistics industry is mandatory with a bias in courier services
At least one year working experience in a similar role.
High pressure work environment

How to Apply

Send your Curriculum Vitae (maximum of 2 pages) in pdf format to

About Beyond Boarders Logistics

Beyond Boarders logistics is a logistics company offering freight forwarding, Customs Clearing and Warehousing of goods

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