Customer Experience Specialist (Harare)
Sales & Marketing Jobs
- Defcorp (Pvt) Ltd
- Expires 28 Nov 2024
- Harare
- Full Time
Job Description
As a Customer Experience Specialist, you will play a crucial role in ensuring exceptional
customer satisfaction and fostering positive interactions between our organization and its
customers. You will be responsible for managing and enhancing the overall customer experience by addressing inquiries, resolving issues, and maintaining a high level of customer engagement. You should be comfortable undertaking a variety of activities in the office,
including filing, answering the phone ,basic bookkeeping, and more.
Duties and Responsibilities
Duties and Responsibilities
• Greet clients and set a positive office atmosphere.
• Organize and maintain files and records; update when necessary.
• Respond promptly to customer inquiries through various communication channels with
professionalism and courtesy.
• Provide clear and accurate information to customers regarding products and services.
• Identify and engage with potential customers through various means, including cold
calling, referrals, networking, and attending industry events
• Develop and maintain a database of leads and effectively prioritize them for sales
outreach
• Work closely with the sales team to achieve individual and team sales targets, sharing
insights and best practices to enhance overall sales effectiveness.
Qualifications and Experience
Requirements and Qualifications
• Bachelor's degree in business, marketing, or a related field is preferred
• At least 3 years experience in customer service, sales or a related role.
• Strong understanding of customer experience best practices and methodologies.
• Excellent communication and interpersonal skills to effectively engage and influence
potential customers.
• Must have a valid driver's license
How to Apply
Suitable, qualified and experienced candidates should send an email application letter and cv
addressed to the Managing Director to info@defcorp.co.zw. The application deadline is 28
November 2024
