Customer Care Supervisor - Retail
Retail Jobs
- Ultrabank Management Services
- Expires 18 Jul 2021
- Bulawayo
- Full Time
Job Description
We are looking to hire an exemplary customer service supervisor to lead our service staff in delivering exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes.
Duties and Responsibilities
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
Managing cashier coverage and customer flow to ensure proficient customer service.
Monitoring and authenticating returns, exchanges, and voids.
Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation pertaining to customer service department activities.
Performing additional duties where needed.
Qualifications and Experience
Bsc Degree in Marketing or any related field
4 years experience
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient computer skills.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
How to Apply
Qualified and interested candidates to submit their CVs to vacancy@ultrabank.co.zw and also indicate the position they are applying for in the subject of the email.
