Job Description
NSSA is an organisation undergoing a transformation journey to position itself as a modern and relevant entity that delivers real value to its members through responsive social security services. In addition, we strive to stimulate economic activity, generate foreign currency, and create jobs for the benefit of Zimbabweans.
The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruit like-minded individuals in the following areas:
Customer Care Officer: Front Office (Head Office) - (Grade 10) Reporting to the Marketing & Brand Manager, the successful candidate will give assistance to NSSA clients with any queries concerning services offered by the Authority in order to facilitate access to those services by clients.
Duties and Responsibilities
Key Outputs
• Receive walk-in clients and assist them or direct them to the right departments where they can be assisted.
• Serve visitors by greeting, welcoming, and announcing them appropriately.
• Notify company personnel of visitor arrival.
• Assist clients to complete forms and explain the required documentation in order to facilitate efficient access to NSSA services.
• Ensure that the reception area is tidy.
Qualifications and Experience
Key Competencies and Characteristics
Qualifying Requirements
• A Diploma in Public Relations, Communication or Marketing.
• A minimum of 3 years' experience in customer relations.
Key Competencies and Characteristics
• Proficiency in major local languages
• Very good communication skills
• Very good interpersonal skills
• Computer literacy
How to Apply
Those interested in pursuing this opportunity should either hand deliver their applications with CVs and certified copies of professional qualifications to;
Cnr Sam Nujoma (2nd Street)/Selous Avenue, Harare
Or, alternatively post their applications to; The Deputy Director- Human Resources National Social Security Authority
P.O. Box CY 1387
Causeway
Harare
Or, email: ictrecruitments@nssa.org.zw
To reach not later than close of business on Friday 5th March 2021. Only shortlisted candidates will be contacted.
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