CUSTOMER CARE OFFICER
Media, Pr & Communication, Graphic Design Jobs
- Devine Assignments
- Expires 09 Jun 2022
- Bulawayo
- Full Time
Job Description
The incumbent will report to the General Manager and will be responsible for the following among other duties: -
Carry out research on competitor activities and industry trends, and submit recommendations to senior management.
Conduct customer care training in liaison with the Human Resources Department.
Carry out quality of service checks in our Nightclubs e.g. mystery shopping
Attend to customer complaints in an efficient and effective manner.
Duties and Responsibilities
The incumbent will report to the General Manager and will be responsible for the following among other duties: -
- Carry out research on competitor activities and industry trends, and submit recommendations to senior management.
- Conduct customer care training in liaison with the Human Resources Division.
- Carry out quality of service checks in Post Offices e.g. mystery shopping
- Attend to customer complaints in an efficient and effective manner.
- Answer face to face customer inquiries
- Create and maintain reports on customer interactions
- Update customer records in our system including notes about conversations and outcomes
- Present ideas for improving customer care and customer experience
- Develop customer rapport
Qualifications and Experience
- Certificate/Diploma/Degree in Business Studies, Marketing, Commerce, Media Studies or equivalent.
- Professional Qualifications in Marketing and Sales, or Public Relations e.g. IMM or any other relevant Marketing qualification will be an added advantage.
- Must be comfortable working in a nightclub environment at night
- A clean class 4 driver’s license will be an added advantage.
How to Apply
If you wish to be considered for the position, please submit your Application, Curriculum Vitae, certified copies of academic and/or professional certificates, clearly stating the position you are applying for to email address: flexivacancies@gmail.com
