Consumer Services Assistant
Sales & Marketing Jobs
- Zimbabwe Energy Regulatory Au…
- Expires 20 Dec 2023
- Gweru
- Full Time
Job Description
Consumer Services Assistant – Gweru (Fixed Term Contract – 1 year)
The Zimbabwe Energy Regulatory Authority (ZERA) is a statutory body mandated to ensure the provision of a level playing field for safe, reliable and sustainable energy supply through effective regulation. ZERA seeks the services of a highly competent, professional and results oriented individual who is able to take the organisation to a higher level in the following role:
CONSUMER SERVICES ASSISTANT - FIXED TERM CONTRACT (1 YEAR) - GWERU
Reporting to the Consumer Services Manager, the Key Job Functions of this position are:
Duties and Responsibilities
Conducting stakeholder engagements and advisory campaigns
• Conducting consumer education and awareness campaign
• Resolving complaints and mediating disputes between licensees and their customers
• Developing service delivery innovations
• Ensuring that licensees comply with accident liability compensation
• Assist in drafting or reviewing regulations/ codes
Writing of obligatory reports
• Assist in budget formulation
Qualifications and Experience
Key Job Requirements:
The successful candidate for this position should meet the following criteria:
Degree in Engineering, Marketing, Business Studies, or equivalent Four (4) years minimum relevant working experience
Adequate Knowledge of the energy sector Good/Excellent Event management skills
Good Planning and organising skills
Excellent Presentation skills
Good Mediation skills
Excellent written and oral communication skills
Intermediate/Advanced MS Office proficiency
Driver's license is a must.
How to Apply
Application Procedure
Prospective candidates for this position
should apply online
at
https://www.zera.co.zw/vacancies or by scanning the QR Code below not later than the 20th of December 2023.
Note: Only shortlisted candidates will be responded to.
*Female candidates are encouraged to apply.
*People with disabilities are encouraged to apply.
