COFFEE SHOP MANAGER
Tourism, Hospitality, Hotel Jobs
- Southsea Investments Pvt Ltd
- Expires 16 Jun 2020
- Bulawayo
- Full Time
Job Description
An exciting opportunity has arisen in a growing retail concern for the position of Coffee Shop Manager. The role entails achieving set targets through efficiently and effectively utilising all material, financial and human resources. The role requires a young, dynamic, energetic and creative person to manage a chain of coffee shops in a fast growing retail environment.
Duties and Responsibilities
• Establish practices and procedures for the daily operations that will ensure a stable,
profitable and growing business which exceeds customer expectations.
• Participates in formulating and administering company policies, directing and
coordinating all coffee shop activities to develop and implement short to mid-term
goals and objectives to meet business and profitability growth objectives
• Participate in the development of the menu and work closely with the chefs on
recipes, presentation and costing.
• Ensure conditions regarding the treatment of staff which is fair and in accordance
with the country’s labour laws and Human Resources policies.
• Ensure compliance with all applicable laws i.e. licenses, health regulations etc.
• Supervise and assist all departmental head chefs and cooks in achieving goals and
objectives set.
• Perform regular performance reviews of all head chefs and cooks and general staff.
• Maintain an organizational structure that promotes fair distribution of work while
maintaining maximum service to customers.
• Build and sustain relationships with customers, suppliers and producers to develop
effective product promotion.
• Determine staffing requirements and advises the HR department for the necessary
processes.
• Perform sales floor work such as greeting and assisting customers, checking the
quality of the coffee shop offering and directing any changes with a view of satisfying
identified customer needs.
Qualifications and Experience
The ideal person must possess the following:
• A qualification in Hospitality/Hotel Management with a strong bias towards food and
beverage.
• Three years in a managerial position preferably two must have been in a
hospitality/restaurant sector.
• Experience of working in the restaurant/food industry is desirable.
• Experience in working with directors/ senior managers providing professional,
accurate and strategic advice.
• Excellent people skills, outstanding ability to manage a team of people and ability to
communicate at all levels
• Must have an understanding of Human resource management concepts.
• Must have an understanding of various statutes governing the operations of food
chain and hospitality
How to Apply
Candidates who possess the requisite qualifications and experience should send their detailed CVs to hr@southsea.co.zw not later than 16 June 2020. Only shortlisted candidates will be contacted
