Call Centre Representatives
Media, Pr & Communication, Graphic Design Jobs
- Proplastics
- Expires 17 May 2026
- Harare
- Full Time
Job Description
Proplastics is a leading manufacturer of high-quality plastic piping solutions, committed to innovation and excellence. We are expanding our team and have exciting opportunities for talented individuals to join us.
We invite you to apply for the following position; Call Centre Representatives
Duties and Responsibilities
KEY RESPONSIBILITIES
Handle incoming and outgoing customer calls professionally
• Respond to customer inquiries, complaints and service requests
• Provide accurate information on products and services
Escalate unresolved issues to relevant departments
Maintain accurate customer records and call logs
• Update customer information on company systems
• Meet call centre performance and quality targets
• Work collaboratively with the team to improve customer service delivery
Qualifications and Experience
MINIMUM REQUIREMENTS
Diploma in Business Administration, Customer Service, Sales, Marketing Proven experience in a call centre or customer service environment
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Good computer literacy and data capturing skills
Ability to work under pressure and meet performance targets
Professional telephone etiquette and customer-focused attitude
Strong attention to detail and organisational skills
How to Apply
How To Apply
Interested candidates who meet the above requirements are invited to submit their applications, including a detailed CV and cover letter, to the Human Resources Department at hr@proplastics.co.zw no later than 17 May 2026.
