Multipay Solutions

Call Centre Operator x2

Banking Jobs

Job Description

Multi-Pay Solutions (Private) Limited is an organization providing financial services management consulting, project management and outsource services. We are seeking suitably qualified individuals to fill the following positions.

Job Summary
The incumbent will be responsible for attending to all customers’ queries and solve them at first instance. In cases where the enquiry is specific escalate and channel it to respective departments promptly to assist the customer timeously and ensure the customer is satisfied.

Duties and Responsibilities

Execution of duties timeously, that is full compliance of processes and procedures with specified time frames;
Receive enquiries through the phone and various communication channels and endeavor to understand the information requirements of the customer so as to ascertain how to assist the customer in a professional manner;
Verify requisite information requirements from the system and furnish customer with required information and solutions as per the Service Level agreements. The incumbent will investigate and classify queries to assist in prompt provision of solutions;
Escalate issues to respective departments were its necessary so as to facilitate resolving of customers queries or enquiries;
Gather the requisite information as requested by customers and provide the necessary feedback on time by using various approved communication channels;

Qualifications and Experience

Degree in Marketing / Business Studies
Recent Graduates are encouraged to apply.

How to Apply

If you are suitably qualified send application and resume with email addresses of contactable work references. Indicate position in email subject line, applications without relevant subject line will not be considered. Apply to no later than 1 December 2023.

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