Call Centre Agents
Media, Pr & Communication, Graphic Design Jobs
- Hatch Talent Solutions
- Expires 06 Jan 2022
- Bulawayo
- Full Time
Job Description
Our Client is looking for Call Centre Agents to manage customer queries, complaints and offer support to customers.
Duties and Responsibilities
•Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•Manage large amounts of inbound and outbound calls in a timely manner
•Seize opportunities to upsell products when they arise
•Build sustainable relationships and engage customers by taking the extra mile
•Keep records of all conversations in our call centre database in a comprehensible way
• Acknowledging and resolving customer complaints.
• Knowing the products inside and out in order to answer questions and provide information on various products offered.
• Processing forms, applications, and requests.
• Data capturing.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Producing well-articulated reports and updates for smooth workflow.
• Ensure customer satisfaction and provide professional customer support
Qualifications and Experience
• Diploma in Marketing / Public Relations or equivalent.
• IOBZ Diploma is an added advantage.
• 3 years of experience in a customer service role.
• Previous experience in a similar role.
• Good customer service skills
• Ability to understand client needs.
• Ability to stay calm when customers are stressed or upset.
• Strong time management and problem-solving skills.
• Computer skills.
• Be honest and trustworthy
• Possess cultural awareness and sensitivity
How to Apply
Interested candidates to forward their CVs to recruitment@hatchtalent.co.zw with the subject ''Call Centre Agent''
