Call Center Agent
Media, Pr & Communication, Graphic Design Jobs
- Expires 05 Apr 2026
- Harare
- Full Time
Job Description
CALL CENTER AGENT
About Shona Prince Technologies
Shona Prince Technologies is an offically registered Authorized Retailer of Starlink across multiple African markets with rapid expansion underway across the continent. We are committed to connecting Africa by making high-speed internet accessible to individuals, businesses, and communities through affordable Starlink kits, reliable installation services, and strong local presence via our flagship stores.
Role Description
This role focuses on delivering excellent customer support through phone, email, and digital channels. The Call Center Agent will be responsible for handling customer inquiries, resolving issues, providing product information, and ensuring a positive customer experience while supporting sales and service delivery
Duties and Responsibilities
Key Responsibilities
• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries via phone, email, and messaging platforms
• Provide accurate information about products, services, and installations
• Resolve customer complaints and escalate complex issues when necessary
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure satisfaction and issue resoluresolution
• Support sales initiatives by identifying opportunities during customer intereactions
• Represent the brand positively in all communications
Qualifications and Experience
Qualifications
• Strong communication and interpersonal skills
• Excellern customer service orientation
• Ability to handle high call volumes and work under pressure
• Good problem-solving and conflict resolution skills
•Basic computer literacy and familiarity with CRM systems
• Ability to multitask and manage time effectively
• Previous call centre or customer service experience is an advantage
• A qualification in Business, Communications, or a related field is preferred
How to Apply
Location: Harare, Zimbabwe
Type of role: Full-time on-site
Availability: Must be available to start immediately
Application Process
To apply, please submit your CV to hr@shonatech.africa
Subject Line: Call Center Agent - Harare Application
