1. Customer Relationship Management/Marketing
2. Financial Performance
3. Internal Quality Processes
4. People Management
5. Profitability & cash flow management
6. Freight Forwarding and communication
7. Report Writing and Meetings
8. Digital marketing and content management
9. Customs Clearing
Duties and Responsibilities
Client Relationship Management/Marketing
• Sales Pitching
• Conducting market research and segmentation
• Performing competitor analysis
• Classification of customers and allocating customers to Account Managers.
• Retaining corporate, loyal and profitable customers.
• Scheduling and visiting corporate clients.
• Attending to and resolving customer complaints.
• Performing customer satisfaction surveys.
• Strategic Networking
Financial Performance
• Managing critical costs e.g. bond paper, telephone & fuel consumption.
• Managing debtors.
Internal Quality Process
• Establishing and maintaining Service Level Agreements and service standards.
• Complying with quality assurance.
• Complying with legal, statutory and licensing requirements.
People Management
• Identifying performance gaps, training and development needs of subordinates.
• Evaluating the performance of subordinates through job performance programme.
• Ensuring that Appraisals are done and submitted on time.
• Supervising and motivating staff.
• To have effective succession plan for business continuity.
Profitability and Cashflow Management
• Ensuring that shipments are delivered on time.
• Ensuring that customer clearances are done on time so as to avoid demurrages.
• Ensuring that loading authorities & Duty Authorisations are given in time.
• Participate in responding to bid tenders, i.e. pricing, terms and conditions.
• Providing sales leads to Business Development.
Freight Forwarding & Communication
• Liaising with Clients regarding the nature of goods and shipments specifications.
• Management of all duty and forwarding quotations to clients and ensure that quotations are responded to on time.
• Receiving feedback from clients regarding quotations given.
• Giving technical advice to clients.
• Liaising with other branches and service providers regarding the movement of shipments.
• Updating clients on shipment movement
Report writing/Management Meetings
• Writing of reports for monthly, quarterly and annually for Business Development Department.
• Presenting reports in a manner required by Managing Director.
• Participation and contributing in Management Committee meetings
• Attend and participate in meetings which that MD may call for from time to time.
• Data Capturing
Digital Marketing and Content Management
• Ensuring that content is posted on a weekly basis on all social media accounts and website.
• Analysing and managing social media and website content.
Customs Clearing
• Customs tariffing and classification.
• Liaison with Customs Clearing department for all customs clearing jobs.
Ideal: Degree in Supply Chain Management/ Transport and Logistics Management, Diploma in Customs Legislation and Procedures, FIATA Diploma in Freight Forwarding
Acceptable: Diploma in Forwarding and Diploma in Customs Legislation and Procedures.
*Commercial, Industrial of Professional experience
Ideal: 5years Acceptable: 3years
(2 years experience in Customs tariffing and Classification, Experience in Sales & Marketing, Sales Administration, Customer satisfaction survey and Strategy)
*Specific in-company experience required
Ideal: 5 years Acceptable: 3years
cv.employment48@gmail.com