Job Description
Design, propose and implement marketing and business strategies for the branch in order to optimize customer satisfaction, increase customer numbers and achieve the business’ short and long term
objectives.
Duties and Responsibilities
1. BUSINESS DEVELOPMENT
• Develops, implements and monitors Branch Sales & Distribution initiatives so as to maximize profitability.
• Responsible for external networking and relationship building with key door openers.
• Ensures growth in customer numbers, assets, liabilities, and income so as to achieve branch profitability.
• Ensures expansion of customer relationships through cross selling initiatives.
• Ensures business strategies/sales campaigns/marketing initiatives are executed by monitoring sales performance and timelines so that profitability is increased.
• Generates daily, weekly and monthly reports on branch performance and provides recommendations to improve performance.
• Management of credit, operational and market risk.
2. MEET FINANCIAL TARGETS
• Agree annually, manage and be responsible for all components of the branch budget.
• Analyze and interpret MIS reports and take action as appropriate.
• Ensure good quality of lending, as measured by losses and provisions for bad debts and fraud.
• Yearly, monthly and weekly sales activity planning for the branch.
• Sales controlling, monitoring, analyzing, taking actions by using appropriate and standard tools.
3. CUSTOMER EXPERIENCE MANAGEMENT
• Builds collaborative relationships with stakeholders through interactions at branch and community events.
• Responsible for customer relationship management & client service management by promptly resolving queries and complaints.
• Identifies opportunities for new products and services, to address customer needs and untapped customer segments.
• Promote adoption of digital channels by customers.
• Build up, maintain and improve efficient service level related operations and processes.
4. RISK MANAGEMENT AND INTERNAL CONTROLS
• Ensures conformance of branch staff to processes and procedures so that operational requirements are met
• Determine and ensure adherence to policy, service levels, controls and checks.
• Ensure Risk management practices are enforced
5. HUMAN RESOURCE MANAGEMENT
• Responsible for branch staff management through ensuring high quality, trained and motivated staff are selected and retained to support the business objectives.
• Responsible for performance management, including coaching and mentorship of all direct reports, focusing on all aspects of sound people management.
• Manage contracted staff activities.
• Employee leadership, motivation and career planning.
• Employee personal, sales coaching and development training.
Qualifications and Experience
Skills and Competencies:
• Demonstrated ability to lead a sales and service culture environment.
• Demonstrated high levels of technical knowledge related to this role.
• Take responsibility and accountability for completion of tasks.
• Have excellent planning and organizing skills
• Strong communication and interpersonal skills
• Strong presentation & analytical skills
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Leadership qualities - natural leader and team player
with strong influencing skills.
• Maturity and credibility.
• Ability to understand and meet customer needs.
• Ability to cross and up sells products and services to customers.
• Excellent interpersonal management and relationship building skills
• High level of market intelligence
Job Related Knowledge
• Knowledge of the legal and regulatory issues typical for the country banking system.
• Ability to understand main aspects of a financial institution’s operations, including strategy, product/services design, credit risk management, credit underwriting, collections, etc.
• Good understanding of back office operations, settlements, reconciliations and payments.
• Sound knowledge of digital products and services
Qualifications and Work Experience
• Relevant Business Degree or equivalent
• IOBZ Diploma/ International Academy of Retail Banking qualification is a must
• Master’s Degree an added advantage
• 4+ years of Retail Banking experience, managing a performing branch.
• Excellent knowledge of retail banking products and sales processes across multiple channels as well as good understanding of risk management and procedures.
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to Careerszim@bancabc.com with the Heading:
“Branch Manager” attaching all academic transcripts, certificates and National ID.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 23 July 2021 @ 1630hrs
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