ASSISTANT MANAGER
Tourism, Hospitality, Hotel Jobs
- Ulendo Human Capital Consulta…
- Expires 30 Aug 2020
- Bulawayo
- Full Time
Job Description
Our client who operates several coffee shops in Harare, is looking for a versatile results-driven, unique individual with a passion for coffee to fill in the above position.
If you have an outgoing and energetic personality, take pride in your work and are willing to go the extra mile, then this position is for you!
Duties and Responsibilities
• Interact with, direct and supervise team members on a daily basis in a fair and dignified manner.
• Assist with interviewing, hiring, training, development and retention of qualified team members
• Ensure adequate coffee prep levels based on business levels, minimize waste, and control food cost.
• Make timely and accurate production calls to prevent outages and minimize waste.
• Maintain food and beverage quality standards including consistency and presentation.
• Address all guest complaints and problems effectively and courteously on an as needed basis.
• Use tact and good judgement when dealing with difficult guests. Respond to their needs with patience and courtesy.
• Research current industry trends and effect changes accordingly
• Establish a rapport with guests to promote goodwill and solicit opinions and ideas.
• Maintain a well-manicured appearance and persona that reflects the established image of the coffee shop.
• Assist with training, coaching and development of management team in areas including: culture, systems, policies and procedures, personal growth, operational and financial knowledge, interpersonal skills and organizational techniques.
Qualifications and Experience
The ideal person must possess the following:
• A degree or Higher National Diploma in Hospitality/Hotel Management with a strong bias towards food and beverage.
• Three years in a managerial position preferably two must have been in a hospitality/coffee shop/restaurant.
• Experience of working in an upmarket coffee shop/ restaurant/food industry is desirable.
• Excellent people skills, outstanding ability to manage a team of people and ability to
communicate at all levels
• Must have an understanding of various statutes and hygiene standards governing the operations of the food industry.
How to Apply
Qualified and interested? Please email your application and CV to recruitment@ulendo.co.zw Closing Date: 30th August 2020. All applications will be treated in the strictest confidence..
