AIRPORT SALES OFFICER
Sales & Marketing Jobs
- The Best Car Rental
- Expires 13 Jun 2025
- Victoria Falls
- Full Time
Job Description
The Airport Sales Officer is a customer-facing role focused on delivering excellent service to travelers and or passengers at the airport. This role involves handling ticket sales, vehicle hire/hotel reservations, customer inquiries, and promoting additional services to enhance the travel & private mobility experience. An Airport Sales Officer works within the tourism & travel industry and is responsible for promoting and selling vehicle hire and airline tickets to customers at the airport. They receive and process vehicle hire and ticket sales, make reservations and bookings, and assist with the check-in process. An Airport Sales Officer must be knowledgeable about the travel & mobility products and services, as well as have excellent customer service skills in order to provide a positive experience for passengers.
Duties and Responsibilities
Key Duties and Responsibilities
1. Customer Assistance and Sales Support
• Address customer concerns professionally, ensuring quick resolution to enhance customer satisfaction and customer retention.
2. Customer Relationship Management
• Utilize CRM tools to track customer preferences, manage follow-ups, and personalize car rental offers.
3. Customer Experience
• Collect and analyze customer feedback to refine sales strategies and improve service delivery and customer experience.
4. Coordination
• Coordinate with sales support teams to ensure smooth business operations
5. Office Administration
• Managing office resources to ensure efficient and organized operation
6. Reporting
• Prepare daily, weekly, and monthly sales reports, highlighting business growth opportunities, operational challenges, and customer satisfaction metrics.
Qualifications and Experience
Minimum Required Qualifications
Diploma in Sales & Marketing
Bachelor’s Degree in Sales & Marketing or a Business-related degree
Required Experience
Minimum of 3 years’ experience in Sales or Customer Services oriented roles in the Tourism Sector.
Experience in Car Rental business is an added advantage.
How to Apply
To apply:
Send CV and Cover letter to takunda@thebest.co.zw by Friday 13 June 2025
Similar Jobs
