Urban Resilience Digital Communications & Knowledge Management Specialist

Urban Resilience Digital Communications & Knowledge Management Specialist

This position is contingent upon funding
Position Description
Location Harare, Zimbabwe
Position Status: Full Time
Duration: 1 year with possibility of extension based on funding and performance

About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps exists to alleviate suffering and poverty by building secure and productive communities. Mercy Corps has been present in Zimbabwe since 2002 focusing its interventions on a multi sectoral market systems development portfolio mobilizing communities to promote small scale agriculture and revive local economies. Its current operations focus on helping smallholder farmers increase their incomes and increasing rural and urban household access to quality, reliable water, sanitation and hygiene services. Mercy Corps puts resilience at the core of its strategy to contribute to the wellbeing of Zimbabweans by building communities’ capacities and strengthening systems and institutions.

General Position Summary
The Urban Resilience Digital Communications and Knowledge Management Specialist for the under the Urban Social Assistance program will be responsible for helping the project achieve its objectives of sharing learning, approaches, knowledge, tools, policy briefs and best practices to a wide range of audiences both within the Urban Social Assistance partnership and externally to other stakeholders, while also contributing to building a community of practice.

The Urban Resilience Digital Communications and Knowledge Management Specialist is integral to achieving the objectives outlined above. Specifically, s/he will lead the enhancement of communications pieces to ensure they are clear, well written, attractive, appropriately identify and address the intended audience. S/he will lead the content strategy and implementation of that strategy for an online collaboration portal targeting multiple audiences including development practitioners, policy makers, donors, government bodies, academia, the private sector and technical working groups on resilience. S/he will build on what is working within the stakeholder organizations and support them to share their experiences across multiple stakeholders to facilitate cross-learning in compelling ways.
Essential Job Responsibilities
Communications Support
Lead the development of high-quality, well-written, targeted and effective communications materials to achieve the project objectives
Collaborates with the project team to conceptualize and develop communications plans to utilize digital and social media channels, and to create online/social media content (including, but not limited, to blog posts, tweets, status updates, pins, photos and interactive videos) to support communications, outreach and collaboration goals.
Serves as the project lead media content creator/developer. Writes copy, takes photos and produces video for RKH social media postings.
Provide communications guidance and expertise both internally and for partner organizations
Oversee the production, printing and logistics management of all print materials at the project
Support document finalization, editing and formatting of various documents
Digital platform management
Together with the project team, develop and implement a content and engagement strategy for an online collaboration portal
Writes and edits assigned online content, which may include copy for web pages, social media messages, e-newsletters and bulk communication (email, email marketing, text, etc.).
Lead in the management and updating of an active online platform to increase collaboration of Urban Social Assistance stakeholders
Produce reports on the virtual platforms web analytics and suggest strategies for increasing quantity and quality of user experiences

Organizational Learning
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Reports Directly To: Resilience Team Leader
Works Directly With: Research Specialist, Gender and Youth Specialist and partner organizations
Knowledge and Experience
Bachelor’s Degree in Communications, Journalism, Website Management, Social Media or a similar Communications discipline
At least 3 years of experience developing communications plans to utilize digital and social media channels, and to create online/social media content
Web content management and web analytics experience are highly preferred
Outstanding communication skills, including a sound ability to adapt material for different audiences
Strong writing skills, including past demonstrated experience generating substantive written products; excellent verbal communication skills
Must be adaptable to and comfortable with shifting priorities.

Success Factors
The successful Urban Resilience Digital Communications and Knowledge Management Specialist will be creative, positive, and constantly on the lookout for innovative and better ways to get the project’s message across to its audience. S/he will be passionate about learning, collaborating and co-creating. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail as well as strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Ethics and Integrity
All Mercy Corps staff are expected to behave ethically and demonstrate the highest integrity in their professional and personal life. Mercy Corps has zero tolerance to any form of fraud, corruption, abuse, harassment or exploitation. Any breach of our policies or misconduct will lead to disciplinary action that may lead to termination.

When applying, please send one document that includes your cover letter describing your reasons for interest in the position and salary expectations, 3 contactable references and your CV to Mercy Corps Human Resources at: zw-hr@mercycorps.org Applications should be clearly marked with the position applied for in the email subject line. Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply. Only short listed candidates will be contacted. Shortlisting will proceed as applications are received.

Created: November 10, 2019
Category: Ngo, Social Services, Kubatana
Expiry Date: Nov. 15, 2019

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