We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements

Qualification
Diploma, certificate or degree
Fluent in 2 languages

Skills
Fluent in 2languages
Eloquent
Audible
Attention to detail

Created: October 15, 2019
Category: Journalism, Media, Library, Communications
Posted by: Hatch Talent Solutions
Location: Harare
Salary: 500-1000
Expiry Date: Nov. 14, 2019