Examinations Assistant - British Council

The opportunity:

As an Examinations Assistant, you will be part of Zimbabwe Exams team. The team is made up of 7 staff headed by a Country Exams Manager based in Harare. With the income steadily growing coupled with the planned changes in exam operations and processes. The post holder will be accountable to the Exams Officer for the successful delivery of specific examinations administration, customer service and operations.

The main areas of focus for the role are but are not limited to:

Exams administration:
Supporting ESM and Exams Officers as required in all aspects of the confidential materials journey and awarding body communications.
Handling confidential material at all stages of the custody process in accordance with QCA and awarding body regulations.
Supporting scheduled examination activity and event implementation in accordance with QCA and awarding body regulations.
Assisting the Examinations Operations with the filing and Preparation of Documents for Audit/Internal Review on an ongoing basis
Registrations support / Customer Service
To support the CS/registrations officer in providing excellent and compliant service to candidates and awarding bodies.
Face to Face customer service support as required.
Collecting & inputting scorecard data for examinations activities as per deadline
Supporting the CS/registrations officer with candidate data checking/collation/entry to awarding body portals as required and with zero errors.
Assist with on-line IELTS registration, delivery and sending out of related communication
Financial support
Creating Purchase Orders and Good Receipting Purchase Orders on SAP Financial System
Updating and filing payment process

Event planning
From information provided by ESM and Exams Officers, handle logistics of exams event organisation (venue and venue staff booking, examiner booking, other logistics in place) in accordance with internal best practice and awarding body regulations.

What we require of the successful candidate:
National Diploma in Administration or equivalent
Previous work experience in exams operational back office administrative work and exams customer service
Office Administration and Customer Service Skills

Please refer to the role profile for more information on the role responsibilities/accountabilities and person specification.

Qualifications Minimum / essential Desirable Assessment Stage

▪ National Diploma in Administration or equivalent
▪ Relevant Degree Shortlisting Role Specific Knowledge & Experience Minimum / essential Desirable Assessment Stage
▪ Previous work experience in exams operational back office administrative work and exams customer service Shortlisting Role Specific Skills (if any) Assessment Stage
▪ Office Administration skills
▪ Customer Service skills

Please follow the links for relevant document to support your application:
Please Apply by 09 June 2019 (23:59 UK Time).

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.

Due to the critical nature of this role, candidates who do not align their work experience and skills with the Role Profile and Guidance Notes will not be shortlisted.

Created: June 03, 2019
Category: Administration, Secretarial, Pa
Location: Harare
Expiry Date: June 9, 2019






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