Customer Services Representative - ESales (1-year fixed term)

Customer Services Representative - ESales (1-year fixed term)
This role shall responsible for providing inbound and outbound multimedia sales and service support and query resolution to Zimnat customers with a key focus on digital platforms.
Reporting to the Team Leader, the main roles and responsibilities of this role will be:

1. Outbound & Inbound activities

• Administers outbound sales campaigns per business requirements for retention, cross sell and upsell and closing of leads generated through other touch points.
• Ensures positive customer experience by selling the value of Zimnat products in a way that reflect the Zimnat brand.
• Utilizes available platforms, applications and resources to manage online client interactions.
• Consistently meets close rate, quality, adherence and other performance standards.

2. Contact Center Operations:

• Ensure all systems are always operational and functional.
• Escalate and communicate any system malfunctions immediately to Contact Centre Supervisor.
• Undertake sorting of all branch enquiries and submitting for processing.

Preferred Educational, Experience, Skills and Competencies:

• Relevant Degree in a Business-related field (Sales Marketing; Media 8 Communication; Customer Services Management).
• Diploma in Customer Service Management or Call Centre Management.
• At least 2 years' experience in direct selling and or upselling.
• At least 1-year hands on experience in social media community management.
• Able to communicate clearly both written and orally. Fluency in Ndebele an added advantage.
• Energised, innovative, organised and good team player.
• Dependable, able to follow instructions, respond to management direction.

Interested candidates, please send application letters together with detailed CV's, clearly stating position applied for in the subject field not later than 11 March 2019 to:
Being an equal opportunity employer applications ore encouraged from qualified individuals regardless of race, religion, sex or disability.

Created: March 06, 2019
Category: Sales, Marketing, Pr, Advertising
Expiry Date: March 11, 2019

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