Job Description
Job Description
Authenticate clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.
Duties and Responsibilities
Refer any occurrences outside of mandate or authentication procedure to the Team Leader to prevent fraud, risks and losses.
Confirm actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury) against system balances, at start of day, end of day and at regular intervals, to ensure corrective action is taken as soon as possible (such as investigations of inter-teller transfers).
Control counter and drop safe limits according to policy to avoid and minimise losses.
Declare any discrepancy in actual cash on hand and bank cheques on hand balances against system balances, immediately, to management to ensure corrective action is taken as per procedure and policy to minimise losses.
1. Plan, schedule, organise and control own work 2. Resource (Including time) management and application 3. Policies, standards, processes, audits and procedures 4. Risk (fraud & risk awareness & reporting, etc) 5. Problem solving & decision making effectiveness
Produced Written and Stamped Teller Entries (WASTE)
Prepare all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers to enable the further processing of inter-bank transfers.
1. Plan, schedule, organise and control own work 2. Resource (Including time) management and application 3. Policies, standards, processes, audits and procedures 4. Risk (fraud & risk awareness & reporting, etc) 5. Problem solving & decision making effectiveness
Provided Client Service
Provide world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.
Deliver on identified needs following the appropriate process and procedures and providing feedback to clients to satisfy needs, build a relationship and retain the client.
1. Client relations & satisfaction 2. Manager & peer relations 3. Supplier & vendor effectiveness
Identified Cross-Selling Opportunities
Identify opportunities for making suggestions to better meet customer needs, without advising, and refer to the relevant area to provide sales leads to enable cross-selling of products.
1. Project / service delivery & quality 2. Technical advice & recommendations (e.g. vendor selection, architecture roadmaps) 3. Cost awareness & control (e.g. operate & deliver within budget) 4. Information, reporting & documentation
Managed Self
Stay abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.
Identify training courses to discuss with Operations Manager to improve personal capability.
Create and manage own career through guidance and support of Operations Manager, department and colleagues.
Understand and support the CABS values in all business processes.
Ensure that own contribution and participation contributes to the achievement of team goals.
1. Own role clarity, objectives and values 2. Personal growth and development 3. Teamwork - knowledge sharing 4. Communication & influence
Continued Improvement
Participate in CABS Culture building initiatives (eg. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
Participate and supports corporate responsibility initiatives for the achievement of business strategy
Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to CABS.
Act as Brand ambassador by displaying appropriate behaviour and CABS values.
1. Differentiated culture contribution 2. Continuous improvement 3. Innovation
Responsibilities
Authenticate clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risks and losses.
Refer any occurrences outside of mandate or authentication procedure to the Team Leader to prevent fraud, risks and losses.
Confirm actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury) against system balances, at start of day, end of day and at regular intervals, to ensure corrective action is taken as soon as possible (such as investigations of inter-teller transfers).
Control counter and drop safe limits according to policy to avoid and minimise losses.
Declare any discrepancy in actual cash on hand and bank cheques on hand balances against system balances, immediately, to management to ensure corrective action is taken as per procedure and policy to minimise losses.
1. Plan, schedule, organise and control own work 2. Resource (Including time) management and application 3. Policies, standards, processes, audits and procedures 4. Risk (fraud & risk awareness & reporting, etc) 5. Problem solving & decision making effectiveness
Produced Written and Stamped Teller Entries (WASTE)
Prepare all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers to enable the further processing of inter-bank transfers.
1. Plan, schedule, organise and control own work 2. Resource (Including time) management and application 3. Policies, standards, processes, audits and procedures 4. Risk (fraud & risk awareness & reporting, etc) 5. Problem solving & decision making effectiveness
Provided Client Service
Provide world class service to clients by greeting, listening and asking questions to ensure an understanding of client's needs.
Deliver on identified needs following the appropriate process and procedures and providing feedback to clients to satisfy needs, build a relationship and retain the client.
1. Client relations & satisfaction 2. Manager & peer relations 3. Supplier & vendor effectiveness
Identified Cross-Selling Opportunities
Identify opportunities for making suggestions to better meet customer needs, without advising, and refer to the relevant area to provide sales leads to enable cross-selling of products.
1. Project / service delivery & quality 2. Technical advice & recommendations (e.g. vendor selection, architecture roadmaps) 3. Cost awareness & control (e.g. operate & deliver within budget) 4. Information, reporting & documentation
Managed Self
Stay abreast of CABS risk and compliance requirements by reading the relevant circulars, Standing Instructions and attending sessions to remain current.
Identify training courses to discuss with Operations Manager to improve personal capability.
Create and manage own career through guidance and support of Operations Manager, department and colleagues.
Understand and support the CABS values in all business processes.
Ensure that own contribution and participation contributes to the achievement of team goals.
1. Own role clarity, objectives and values 2. Personal growth and development 3. Teamwork - knowledge sharing 4. Communication & influence
Continued Improvement
Participate in CABS Culture building initiatives (eg. Surveys etc.) contributing to a culture conducive to the achievement of transformation goals.
Participate and supports corporate responsibility initiatives for the achievement of business strategy
Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to CABS.
Act as Brand ambassador by displaying appropriate behaviour and CABS values.
1. Differentiated culture contribution 2. Continuous improvement 3. Innovation
Qualifications and Experience
Skills and Experience
Work experience
Education
Bachelor Of Banking: Banking Services
Closing Date
23 November 2020
