Job Description
One of our clients is looking for a results driven retail Shop Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively.
Duties and Responsibilities
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market share
Conduct personnel performance appraisals to assess training needs and build career paths
Deal with all issues that arise from staff or customers (complaints, grievances etc)
Be a shining example of well behavior and high performance
Qualifications and Experience
Business related Degree
Skills
Proven successful experience as a Shop Manager
Powerful leading skills and business orientation
Customer management skills
Strong organizational skills
Good communication and interpersonal skills
