Job Description
WE ARE HIRING, SENIOR MANAGER - COMMERCIAL
An exciting career opportunity has arisen within CBZ Bank Limited, a subsidiary of CBZ HOLDINGS LIMITED for the position of Senior Manager, Commercial. If you are willing to join a game changing team which is responsive to the ever evolving trends within the financial services industry, this is a career opening for you.
Duties and Responsibilities
The role - what we expect from you:
Proactively maintain regular engagement with key client contacts in line with client expectations.
Understand the market situation and availability of new technology, conduct market analysis and propose enhancement recommendations for implementation.
Create an Omni-channel network for all digital channels ensuring a seamless cross- channel customer experience.
Establish an open banking system in collaboration with third-party payment service providers (TPPSP) to offer value added services that go beyond financial services.
Collaborate with internal and external stakeholders to achieve target project results.
Facilitate market disruption through new payment options such as digital wallets, social media banking, and wearables.
Create low cost quality network agnostic channels that increase volume of transactions and achieve competitive advantage.
Monitor performance of commercial activities using key metrics and prepare reports for senior management.
Develop capabilities around distinctive customer experience, revenue growth, acquisition, retention, cross-sell opportunities, and cost savings through digital channels technology.
Provide utility Banking through entering new distribution channels that ensure the Bank is at the centre of all transactions thereby increasing deposits.
Increase the Bank’s market share of retail deposits as well as enhance service delivery to existing customers by offering innovative digital payment solutions.
Collaborate with, coordinate and train diverse teams to grow the business through innovative and exciting delivery channels.
Champion the capability of delivery channels with internal stakeholders and deliver compelling technology and business cases for expansion backed by CBZ and industry data.
Build meaningful and sustainable relationships with business teams across client segment managers, product, and sales and service support managers and other technology partners to optimize on opportunities.
Ensure that the team understands that the organization`s profits are reflected in all its operations- including relationships and risk management.
Contribute to training and development of the team.
Delegate authority and responsibility to the team with supervision, accountability and review.
Recommend and develop risk management frameworks for identifying and managing risks emanating from the use of digital platforms and technology used by the Bank as delivery channels.
Develop and implement a robust Risk Management Plan for the department and ensuring compliance with policies and procedures in order to mitigate risks.
Lead a team which delivers a digital channel technology platform for world class digital customer experience for clients across the CBZ group.
Qualifications and Experience
Qualifications, Skills and experience required:
A Degree in Banking and Finance, Business, Marketing or similar from a reputable tertiary institution
A full Professional qualification is essential
A post graduate qualification, i.e. MSc, MBA or similar would be an added advantage
At least 5 years’ experience working preferably in a similar role within the Banking sector
Good understanding of and passion for technology driven banking products and services
Good leadership, presentation and interpersonal skills
Good analytical skills
Sound working knowledge of System Analysis and Design
Sound Project Management skills
Sound Marketing and Selling skills
How to Apply
If you meet the above criteria, you are the ideal person we are looking for. If you wish to be considered for this career opportunity email your detailed CV and proof of qualifications to: bankprof@africaonline.co.zw not later than Tuesday, 02 February 2021
