SENIOR ICT ASSOCIATE : NETWORK, SECURITY AND SUPPORT
Ict & Computer Jobs
Job Description
Duty Station: Harare, Zimbabwe
Position: SENIOR ICT ASSOCIATE : NETWORK, SECURITY AND SUPPORT
Reports To: HEAD, INFORMATION AND COMMUNICATION TECHNOLOGIES
Job Type: Contract
Available Slots: 1
Application Deadline: 17 May 2024
Duration of Appointment: Fixed-term contract of two (2) years (renewable, subject to satisfactory performance)
Nationality: To be eligible for appointment, candidates must be nationals of the Republic of Zimbabwe or nationals of any of the Member States of the Organization, resident in Zimbabwe and holding a valid Zimbabwean work permit.
Job Purpose
Within delegated authority, provide effective ICT network, security, and support services to ensure the smooth running of internal business processes and creating more satisfying service experiences for both internal & external clients who interface with the organization’s ICT platforms.
Duties and Responsibilities
Key Result Areas
- ICT helpdesk and support
- Network and cybersecurity administration
- ICT infrastructure maintenance
- Data and technical documentation
Principal Duties
1.Implement information systems security policies, procedures, and protocols to protect the organization’s information systems, networks, and ICT infrastructure.
2.Deliver an excellent ICT service through proactive development and maintenance, and implementation of an ICT Helpdesk.
3.Diagnose and resolve any hardware, software, or connectivity problem(s) with minimum delay.
4.Provide training to end-users on the use of standard systems and applications and security best practices.
5.Perform quality assurance procedures to ensure client satisfaction.
6.Install, configure, test and deploy server hardware and software, including Local Area Network, Office 365, Operating Systems, Database systems, firewall, Domain Name Server (DNS), , intrusion detection and prevention systems, access controls and various cyber security software.
7.Collaborate with internal teams to identify and prioritize ICT network, security risks, and support system requirements.
8.Monitor and assess potential security threats and vulnerabilities and proactively address them.
9.Monitor internet and bandwidth efficiency.
10.Perform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, returns to stock, site surveys, etc.
11.Maintain the ICT asset register.
12.Provide advice and support to internal clients regarding ICT standards and workflow processes.
13.Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
14.Assist in developing budgets for network, security, and support systems initiatives.
15.Keep updated on cybersecurity threats and tools and adapt security measures accordingly.
16.Perform any other duties as may be required.
Qualifications and Experience
Qualification and Experience
- Bachelor Degree in Computer Science/Information Systems.
- 3 years ICT network, security, and systems experience including firewalls, intrusion detection and prevention systems and data encryption technologies in a large international organization and/or corporation.
- Supervisory experience is an added advantage.
- Professional certification in Cyber Security/Networks Information Security/Internet Security/Risk Management.
Competencies and Skills required
- Demonstrated ability to lead security initiatives and develop security policies.
- Solid and demonstrated understanding of ICT applications, and system networks.
- Good technical skills, ability to conduct network maintenance, provide server services and user support.
- Ability to perform analysis, modelling, and interpretation of data in support of decision-making.
- Demonstrates professional competence and mastery of subject matter.
- Conscientious and efficient in meeting commitments, observing deadlines, and achieving results.
- Excellent communication and interpersonal skills.
- Sound knowledge of industry trends and best practices in ICT.
- Ability to work independently and collaboratively with internal and external stakeholders.
- Outstanding problem-solving skills, and meticulous attention to detail.
- Ability to work under pressure in a fast-paced environment.
How to Apply
