Returns Manager
Procurement, Purchasing And Supply Chain Management Jobs
- Expires 16 Apr 2021
- Bulawayo
- Full Time
Job Description
Department: OPERATIONS
Reporting to: OPERATIONS DIRECTOR
Main purpose of Job: This role exists to ensure returns are received, checked and processed within agreed timelines in
line with the Company’s returns policy and procedures.
Duties and Responsibilities
Main Duties and Responsibilities Summary:
• Receiving returned goods from all branches
• Evaluation of the reason and nature of product malfunction in line with warranty arrangements if any
• Communicating with product manufacturers on the nature of the return.
• Liaising with customers and giving them feedback on their product.
• Evaluating warranty/guarantee arrangements.
• Addressing common manufacturer’s faults on respective product lines with the Product suppliers.
• Assist the customers on how to operate/use the product to avoid further returns.
• Assist branch staff with product knowledge so they assist customers at the point of purchase.
• Evaluating manufacturer’s performance based on returns and complaints.
• Strategically plan and manage the movement of returns to and from the manufacturers and back to client.
• The post holder will be expected to undertake other duties commensurate with the level of the post.
Qualifications and Experience
Person Specification:
• A Commercial Degree or Equivalent.
• Postgraduate qualification/ MBA/ MBL an added advantage
• 10 years’ experience in Procurement and/or Logistics.
• Solid understanding of returns procedures.
• Ability to multi task
• Be able to communicate at all levels
How to Apply
Qualified and interested candidates should submit their detailed CVs to farai@ultrabank.co.zw not
later than 16 April 2021.
