Job Description
Chicken Hut Is Looking For A Quality Assurance Coordinator
Duties and Responsibilities
1. Product Compliance
1.1 Inspect food products to ensure they are safe and of a high quality before releasing them to the market.
1.2 Conduct ad-hoc inspections on product quality and preparation.
1.3 Use a checklist to confirm products are packaged safely, and have expiration dates and instructions about storage and use.
1.4 Comply with 3rd party inspectors during on-site inspections.
2. Handling Customer Feedback
2.1 Receive customer feedback, analyse and take corrective and future preventive actions
2.2 Solve customer complaints on Quality related issues comprehensively
2.3 Follow-up with customers after resolving a complaint or feedback issue
3. Training
3.1 Implement training and awareness programs to ensure employees are up-to-date with quality systems and requirements
3.2 Ensure employees learn the importance of the effect of parameters such as temperature on the quality of food
3.3 Trains employees on the importance of hygiene, such as wearing gloves and hair nets and washing mixing bowls after every batch to ensure food products are not contaminated.
4. Quality Assurance System
4.1 Implements and monitors procedures, standards and specifications aimed at meeting a company’s food quality goals
4.2 Study and implement new local or state regulations as outlined by the Authorities and ensure a company's compliance
4.3 Documents a company’s quality standards based on recognized standards such as ISO 9000
5. Staff Management
5.1 Ensure the Quality Assurance team is properly trained on product quality and hygiene standards
5.2 Ensure Griller Trainers are in sync on the methods they use for food preparation when training staff members
5.3 Conduct performance appraisals
Qualifications and Experience
Relevant Qualifications
How to Apply
To apply sent CVs to jobs@chickenhut.co.zw
