Information Technology (IT) Intern
Attachment & Internship Jobs
Job Description
Position: Information Technology (IT) Intern
Supervisor: Senior IT Officer
Location: Harare
Position Summary:
Assist the Snr IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system. In general, free the Snr IT Officer from some of the day to day issues so he/she can focus on larger projects and IT initiatives.
Duties and Responsibilities
Duties and Responsibilities:
Perform routine PC maintenance and updates for performance efficiency
Supervise and process help desk support requests
Assist in maintaining Internet service, firewalls, and telephone systems
Initiate process improvements to better answer user demands
Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
Provide technical assistance to office staffs as needed.
Assist in software and hardware upgrades
Add or update workstations for office staffs
Any other duties as assigned
Qualifications and Experience
Knowledge, skills and abilities
Ability to troubleshoot common hardware/software issues
Ability to meet deadlines and adjust to changing priorities
Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head
Ability to quickly gain new skills and knowledge when faced with new challenges.
Proficient in Microsoft Office 2016, Windows 7, And Windows 10 in a domain environment
Some familiarity with confidentiality requirements in a pseudo medical setting
Attention to detail
Excellent verbal and written communication skills
Qualifications and Experience:
HND/Graduate student in an IT field with at least two-years learning experience in computer systems operations
Knowledgeable in MS Active Directory structure
Software installations, backup and archive
Hardware and software troubleshooting
Printer and system maintenance
