Front Office Supervisor Intern
Tourism, Hospitality, Hotel Jobs
- Crown Inn Guest House
- Expires 10 Oct 2020
- Bulawayo
- Internship
Job Description
Job Summary
Applications are invited from competent suitably qualified and experienced persons to fill in the position based in Harare.
Duties and Responsibilities
Directly manage all front desk agents, night auditors, and guest service associates, including recruitment, interviewing, hiring, training, scheduling, evaluating, coaching, disciplining, and motivating of staff.
Perform daily front desk agent duties including; communicate room availability, book and review guest reservations, operating multi-line phone system, check in/out, issuance of guest keys, verifying payment.
Lead staff by professionally handling escalated guest complaints, problem-solving, and follow up with all guest complaints, maintenance issues, and safety concerns.
Have a thorough knowledge of local amenities, hotel services, shopping, dining, entertainment, and travel directions.
Supervise all cash and accounting practices performed at the front desk.
Excellent verbal and written communication skills.
Willingness to learn
Perform daily Housekeeping duties.
Any Other Assigned duties.
Qualifications and Experience
Qualifications
Degree or Diploma in Tourism and Hospitality
Certificate in Front Office or any other related courses.
How to Apply
How to apply
Interested persons should submit their applications together with Curriculum Vitae and certified copies of proof of qualification OR Hand Deliver ASAP at Crown Inn Guest House 845 Golden Stairs Mount Pleasant, Harare Email: echibwana@yahoo.co.zw/ crowninnguesthouse@gmail.com
NB: Please Note Only Shortlisted candidates will be contacted
