Call Centre Intern
Attachment & Internship Jobs
- Multipay Solutions
- Expires 14 Jul 2022
- Bulawayo
- Full Time
Job Description
Multi-Pay Solutions (Private) Limited is an organisation providing financial services management consulting, project management and outsource services. We are seeking suitably qualified individual to fill the following position.
Job Summary
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.
Duties and Responsibilities
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, or using the products or services
Help to train new employees and inform them about the company’s customer management policies
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Perform any other duties that may be assigned from time to time.
Qualifications and Experience
Degree in Marketing/ Business Studies or studying towards one.
Strong phone and verbal communication skills along with active listening
How to Apply
If you are suitably qualified send application and resume with email addresses of contactable work/ school references. Indicate position in email subject line, applications without relevant subject line will not be considered. Apply to recruitments@multipay.co.zw no later than 14 July 2022.
Applications will be considered on a rolling basis
