Business Development Manager (Parts and Services)
Strategic Management Jobs
- Hatch Talent Solutions
- Expires 08 Nov 2020
- Bulawayo
- Full Time
Job Description
One of our clients is looking for a Business Development Manager (Parts & Services). The incumbent will be responsible to make sure that Parts and Service Department is managed according to the divisional targets and expectations that our customer satisfaction remains on a very high level.
Duties and Responsibilities
Master customer needs, market, and competition
Make sure to have the Territory Management in place updated, as this will give the guidelines to set the right strategies
Focus on customer centricity by having a good understanding of the market and customer’s trends, market segments, competitive intensity and dynamics, business models, ecosystems and sales potential. Constantly report this information to the PC.
Clearly formulate customer problems / needs assessments
Understand ambition and priorities by segment – and develop an execution plan
Build a long-term customer relationship through a close collaboration and understanding of their operation in order to develop a loyal partnership
Be financially accountable
Understand and be responsible for the P&L (profit and loss), Income Statement and Balance Sheet.
Develop and articulate customer value propositions
Translate the divisional strategies to local level, on applications, segments and products. Give every product the right attention
Follow KPIs, develop and execute action plans to ensure a well-run business.
Build plans that will seek for functional cost efficiency and sustainable development
Set strategic direction, prioritize, and innovate
Ensure that all safety related aspects are managed and adhered to in each area and all the facilities of responsibility.
Ensure proper channel used for business, direct or indirect sales, or a mix of both.
Market /Customer Share should be updated and always use it as a reference to increase your presence in the market.
Make decisions, influence, and execute
Be accountable for your decisions and be courageous in making decisions.
Know your interfaces / stakeholders influence them effectively; collect needed relevant information/input from them.
Work closely with sales and tender teams representing the client in big biddings where service contract is requested as a package.
Support the ideal of one face to the customer and work collaboratively with internal stakeholders, across divisions, to implement this ideal.
Encourage people to meet and exceed their full potential
Recruit and develop team members, according to client values, to perform at their best in their current jobs and potentially reach the next level in their career paths
Ensure a team of high-performing and collaborative employees – by recruiting from a diverse sources and following the company's recruiting practices and developing competencies of the team.
Embrace a team with diversity of cultures, nationalities, ethnic origins, variety of experiences and personalities and take actions to have a good gender balance in the team.
Safeguard the company's future through effective succession planning (grow second line of managers)
Proactive business planning on customer, market demand and trends to meet divisional targets.
Having local market price under control, develop and implement the right Pricing strategies, price increase and discount/rebates.
Qualifications and Experience
BSc Honours Degree in Mining, Mechanical, Industrial or Electrical Engineering with at least 8 years’ experience in a similar or related field.
Passionate about your field of expertise and serving customers
Ability to work in a fast paced environment
Ability to communicate at all levels
SHEQ Requirements
Demonstrate leadership and commitment with respect to the Integrated Management System by:
Observing all compliance obligations regarding Safety, Health, Environment and Safety.
Compliance to established employer's Safe working procedures and instructions in the interest of Safety, Health, Environment and Quality.
Taking accountability for the effectiveness of the Integrated Management System and promoting risk-based thinking
Ensuring that Safety, Health, Environmental and Quality objectives are established and are compatible with the context and strategic direction of the organization;
Ensuring that the resources needed for the Integrated Management System are available in order to create a Safe and Health working environment.
Skills
Excellent organization development skills.
A solid understanding on key financial indicators.
Good computer and presentation skills.
Thorough knowledge of systems, programs and processes.
Good presentation skills
