Applications Support Analyst
Ngo & Social Services Jobs
- Save the Children Internation…
- Expires 19 Apr 2021
- Bulawayo
- Full Time
Job Description
Scope:
The Application Services Analyst will work closely with country, regional and center based teams to provide resolution to support tickets raised through the service desk system.
The Application Services Analyst will work closely with country, regional and center based teams to provide reporting and analytical information on the organizations Enterprise applications to assist in the running of an efficient and effective global function.
The Application Services Analyst will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
Duties and Responsibilities
Job Related duties.
Qualifications and Experience
In order to be successful, you will bring/have:
Essential
• strong web/collaborative development and support experience required
• excellent knowledge of Active Directory and DNS
• good experience with collaborative/training applications such as MS Teams
• knowledge of relational databases (eg. MS SQL server)
• cultural awareness and experience of delivering global web solutions that cater for local needs (eg. area with poor bandwidth, multiple character sets, etc.)
• good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
• able to demonstrate instances of initiative that have delivered organizational benefits
• outstanding customer service orientation and follow-up skills
• strong analytical and problem solving skills
• ability to work independently without direct supervision
• ability to learn new web/collaborative systems and applications quickly
• ability to work well under pressure
• understanding of basic networking / infrastructure knowledge
• experience with Microsoft IIS and/or Apache
Desirable
• experience of working in organizations with international activities
• non-profit sector knowledge/experience
• experience with administration of Office365
• experience with DATIX
• experience with Azure Administration and support skills
• experience with ERP system will be a good advantage
• programming knowledge in diverse applications/languages
• the ability to converse in languages other than English
• auditing skills/experience
• administrator level knowledge of SharePoint 2010/2013/Online
• administrator level knowledge of Jira
• experience in working with offshore project team members
How to Apply
Application Information:
Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations.
Apply online, visit the website below.
